Category: Stories of managing unknowns
Earlier fiction, illustrating professionals handling known-unknowns and unknown-unknowns at work.
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“Stop the panic” – crisis communications example
This is a stakeholder engagement example from a project that hits a crisis, and the previous strategy breaks down. A new strategy is needed immediately.
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“Fightback” – manage a technology failure – a case study
A technology failure. This is a case study of a quality assurance manager facing his worst nightmare, and how he reacted. It’s an example of intelligence-based project management.
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“Today will be different” – how to achieve chaos resolution
Chaos surrounds Libby’s work. She dreams of order. Then a new manager arrives and claims he has a magic wand. … This is a story of chaos resolution.
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An agency man – a story of an ex intelligence officer in industry
Ex intelligence officers face many challenges adjusting to civilian life. This is a 4 page story to illustrate the transition, and the challenge of hiding their background.
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Too many presidents – how to protect data privacy rights
A young business analyst must confront her feared boss. The 3-page story covers data privacy rights in a large company, and snooping by intelligence agencies. The story also illustrates how to manage unknown-unknowns.
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The secret devil’s advocate – a story of managing the unknown
The Secret Devil’s Advocate is a fictional account of managing “unknown unknowns”. The 7-page story illustrates standard methods, listed here.